Software Engineer

Franklin
Agu

Web architecture and deployment. Six years across software engineering and technical support, resolving production issues in web apps, agentic services and serverless architectures.

01 · About

About me

The journey, the stack, and what I care about.

Software Engineer with six years across software engineering and technical support. I resolve production issues in web apps, agentic services and serverless architectures.

I deploy on Vercel with Nuxt.js and TypeScript, and trace problems through HTTP requests, auth headers, SQL and SSR hydration edge cases.

I explain complex systems clearly, work closely with Product Engineering to drive permanent fixes, and am happy to cover weekend and holiday on-call rotations.

Holds an MSc in Cybersecurity (Distinction, University of Derby).

Platforms

Vercel (Preview Deployments, Edge Functions), v0, serverless, agentic services

Frameworks

Nuxt.js, Vue.js, TypeScript, Node.js, JavaScript, Tailwind CSS

Support

Root cause analysis, incident triage, deployment troubleshooting, Zendesk, ClickUp

Data and APIs

SQL, REST APIs, JSON, webhooks, Firebase, Docker, Git, Postman, Chrome DevTools

Documentation

Technical writing, runbooks, knowledge bases, developer education

02 · Experience

Where I've worked

My professional journey so far.

Support Engineer - Concentrix, England, UK

March 2026 - Present

Complex Case Resolution

Solve complex cases on multi-tenant web apps by tracing HTTP requests, auth headers and status codes.

Root Cause Analysis

Find root causes of recurring integration failures with Product Engineering to drive permanent fixes.

SPA & SSR Diagnostics

Diagnose state and data hydration edge cases in TypeScript SPA and SSR apps.

SQL & Internal Tooling

Write SQL queries and internal scripts to inspect data and speed up the team.

Runbooks & Knowledge Base

Create runbooks and knowledge base articles that support enterprise escalations.

Support Engineer (Part Time) - EE (BT Group), England, UK

April 2025 - March 2026

Clear Technical Communication

Explained technical behaviour and network configuration clearly to non-technical customers.

Mentoring

Mentored teammates in a high-volume environment while resolving frontline issues quickly.

Diagnostic Workflows

Wrote diagnostic workflows and incident guides that sped up triage across teams.

Software Engineer (Web and APIs) - CypherCrescent Ltd, Remote

2020 - 2025

Production SPAs & REST Backends

Built, debugged and deployed production SPAs and REST backends in JavaScript and TypeScript.

Typed Component Interfaces

Built typed, component-driven interfaces with solid state management.

Performance Tuning

Fixed performance bottlenecks by inspecting payloads and tuning HTTP caching.

Requirements to Specs

Turned business requirements and bug reports into clear specs within Agile teams.

Software Engineer (Web and APIs) - Famous Parking (Remote, USA)

2023 - 2024

Transactional Systems

Built and supported systems handling sensitive transactional and user data with security best practices.

Payment API Integrations

Integrated and debugged third-party APIs for secure payments and real-time data processing.

Testing & Risk Mitigation

Ran regression testing and documented test cases to reduce operational and security risks.

Requirements to Specs

Translated business requirements into clear, maintainable software implementations.

03 · Highlight

Key technical project

Storvv: cloud inventory platform deployed on Vercel.

Founded and built a multi-tenant SaaS app for real-time inventory using Vue 3, Nuxt and TypeScript, running continuous deployment on Vercel with edge routing, custom domains and automated logging.

04 · Education

Education

2025

MSc Cybersecurity · Distinction

University of Derby, UK

2020

BSc Computer Information Systems

Babcock University, Nigeria

05 · Projects

Selected work

Things I've designed, built, and shipped.

Cloud inventory platform on Vercel

Storvv

Founded and built a multi-tenant SaaS app for real-time inventory using Vue 3, Nuxt and TypeScript. Continuous deployment on Vercel with edge routing, custom domains and automated logging.

storvv.com

Retail ecommerce

SmartPhoneHub

Ecommerce experience for phones, laptops, wearables, and accessories, with shop by category, trade-in, support, and store info in a polished, responsive layout.

sph-ng.com

Interactive tool

Secret Santa Generator

Gift exchange generator that randomly pairs participants while ensuring no one gets themselves, with participant management, notifications, and wishlists.

secret-santa-virid.vercel.app

Security utility

Password Entropy Calculator

Password strength analysis with entropy scoring, presented through a clean, modern web UI.

password-entropy-six.vercel.app

Corporate site

KUO Company Website

Corporate website for KUO Smart Solutions showcasing services, team expertise, and client testimonials with optimised performance and SEO.

kuosmartsolution.com

Corporate site

Visioni and Strauss

Clean, professional corporate site presenting services, team, and testimonials with an SEO-focused structure.

visioniandstrauss.com

Energy company site

T30 Energies

Energy company website with dynamic content, interactive service portfolios, and a mobile-first responsive design.

t30energies.com

06 · Arcade

Take a break

A few mini games I built into this site. Every one earns XP.

07 · Contact

Get in touch

Open to new opportunities

Let's build
something together.

Software engineering, production troubleshooting, and web architecture and deployment. I'd love to hear about it.

Say hello Usually replies within a day

Email

Gozieagu1@gmail.com

LinkedIn

Franklin Agu

GitHub

GozzAgu

Phone

+44 7551 116 916

Location

Derby, England, UK